GameFly Charging Replacement Fee for Scratched Xbox 360 Rentals

According to reports obtained by Gamasutra, a number of subscribers to the North American GameFly video game rental service have received messages regarding an Xbox 360 hardware fault that potentially scratches game discs, making them unplayable… some consumers are reporting that their Xbox 360 hardware will scratch discs without being moved.

“We have received reports that certain XBOX 360 consoles have caused damage to GameFly videogames. Unfortunately, we have been notified that you recently returned a damaged XBOX 360 game.

As a precaution, we have removed all XBOX 360 games from your GameQ. Please contact Microsoft at 1-800-4MY-XBOX. Please do not rent XBOX 360 games until you have resolved this issue.

In the future, should GameFly receive XBOX 360 games from you that have been damaged, you will be charged a replacement fee.”

Gamasutra

Everyone seems to be making a big deal out of GameFly sending out a notice to customers that says if you scratch a 360 disk you will be charged for it. So we called GameFly and asked them if there were lots of reports of damage to which the lady politely responded “No. It is simply our policy to charge a replacement fee for damaged games or movies”.

HardOCP - Xbox 360 Game Scratching