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powerarmour
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Joined: 13 Oct 2002
Posts: 11152
Location: Surrey, UK 'In Dead Space'
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 Posted: Wed Feb 20, 2008 1:04 am Post subject: ISPs |
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| daglesj wrote: |
I know a few ISPs in the Uk that are shutting down their modem services. |
Indeed, our ISP at work sent a letter recently stating that the dial-up service was being pulled. Though they do offer an 'emergency' connection service based on the GPRS that you get via regular mobile phones, you just create a new dial-up connection on the PC with *99# as the number.
First seven posts come from here:
http://www.nforcershq.com/forum/serious-dial-up-problemsvery-slow-downloads-vt71103.html
impar
Last edited by impar on Thu Feb 21, 2008 9:53 am; edited 1 time in total |
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daglesj
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Location: on the cusp of uranus
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| Posted: Wed Feb 20, 2008 1:38 am Post subject: |
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| Yeah if I wanted to 'get rid' of dial up customers becuase they were costly and time consuming to maintain. Instead of causing a customer backlash by anouncing I was switching off the service totally, I'd just switch off 95% of the modems and let the service degrade till they 'went elsewhere'. |
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Seawolf
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Joined: 23 Jun 2002
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Location: In circles
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| Posted: Wed Feb 20, 2008 3:11 am Post subject: |
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And they would go elsewhere. As in, not use any of your services for another five years. Not solid planning.
Last edited by Seawolf on Wed Feb 20, 2008 3:13 am; edited 1 time in total |
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daglesj
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| Posted: Wed Feb 20, 2008 10:59 am Post subject: |
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| Seawolf wrote: |
| And they would go elsewhere. As in, not use any of your services for another five years. Not solid planning. |
If the dial up users are just say 1% of your customer base yet each one costs double what a broadband customer costs then yes you could afford to lose them.
Often dial up users get a free service anyway (well they do in the UK) so no loss there, only gain. If 25% of that 1% upgrade to your broadband service then thats a win.
Big companies often make a decision to lose customers, especially those that dont actually make them any money. Sound business sense and planning.
I worked for a firm that would every few years double their insurance premiums seemingly out of the blue. What it would do is make the fly by night customers (the ones that would tend to make fraudulent claims) go elsewhere and the loyal ones would stay strengthening the customer portfolio and making our competitors worse.
Never be afraid to lose a crap customer if it means you can concentrate more on the good ones. |
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Seawolf
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| Posted: Wed Feb 20, 2008 10:44 pm Post subject: |
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| Maybe in the UK that's a solid theory, but there's still a large amount of users in the US on dialup, and I highly doubt they 'cost double'...fairly large assumption there. |
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daglesj
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| Posted: Thu Feb 21, 2008 12:27 am Post subject: |
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In the UK the modem service is free (to a point) the gear takes up rack space, you need folks to maintain it and handle the queries and you are not getting £15 to £20 a month from them and other services you could be offering. All they get is a small cut of the phone call cost on a local rate number. I think my Dads dial up bill was about £5 a month which the ISP might have got £1, he's now paying £15 for ADSL and most of that goes to the ISP.
Yeah they cost more than ADSL customers. I would assume its pretty close in the US too.
Whilst we moan at the fact that BT had (and still do to a point) a monopoly on the telephone system in the UK it has meant we had a fairly uniform system in place. |
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Seawolf
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| Posted: Thu Feb 21, 2008 1:24 am Post subject: |
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Actually I didn't doubt it was more expensive than ADSL really. It's much older technology. There's also not much chance to add premium services, but the ISPs over here range anywhere from $5-$23/month for dialup. I pay for one of the $23 ones because almost every dialin number I've ever used is terrible from here...damn rural area crap.
Bring me the Wimax :/ |
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impar
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daglesj
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Joined: 10 Feb 2005
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Location: on the cusp of uranus
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| Posted: Thu Feb 21, 2008 10:21 am Post subject: |
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| Seawolf wrote: |
Actually I didn't doubt it was more expensive than ADSL really. It's much older technology. There's also not much chance to add premium services, but the ISPs over here range anywhere from $5-$23/month for dialup. I pay for one of the $23 ones because almost every dialin number I've ever used is terrible from here...damn rural area crap.
Bring me the Wimax :/ |
$23!!! Owwww that hurts. Yes bring on the Wimax indeed.
My city of Norwich was one of the first in the UK to implement a free city centre wifi network. There are WAPs on streetlights all over the city. However, after 18 months of running it they are now thinking of shutting it all down. Once again another good use of my Council Tax. Its probably the external IT consultancy firm has bled them dry of the cash to run it.  |
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powerarmour
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Joined: 13 Oct 2002
Posts: 11152
Location: Surrey, UK 'In Dead Space'
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| Posted: Thu Feb 21, 2008 10:55 am Post subject: |
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| daglesj wrote: |
My city of Norwich was one of the first in the UK to implement a free city centre wifi network. There are WAPs on streetlights all over the city. However, after 18 months of running it they are now thinking of shutting it all down. Once again another good use of my Council Tax. Its probably the external IT consultancy firm has bled them dry of the cash to run it. |
I could only imagine in my nightmares how many bittorrent leechers you would get on that system...
Free Wi-Fi sounds great in theory, but probably utterly horrible in practice and in general security/privacy. It's bad enough being able to browse folders on some old ladys laptop that must live somewhere on my street...
And as far as I'm aware, I would be foul of the UK law if I accessed them...! |
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